Shipping

All items are currently made-to-order, please allow 2-3 weeks after ordering till shipment. We are a small team and appreciate your patience with us as we work to get orders out as quickly as possible. 

Shelter will ship worldwide.

We offer free standard shipping on orders over $500 CAD. We always suggest purchasing tracking if you are concerned about shipment times. 

Shelter is not legally responsible for lost or damaged goods. We recommend purchasing tracked shipping when possible and keeping all confirmation details securely, should further investigation be required. 

Please note, that any item purchased at a discount is final sale and therefore not eligible for returns.

ALL sale items, promotional code items and custom ordered items are FINAL sale.

 

Shelter is not legally responsible for any lost, damaged, or stolen packages. Once the item is shipped it is no longer our responsibility. 

Should you have questions regarding the whereabouts of your package, please review the tracking information and contact Canada Post as needed. 

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Shelter for any reason. We do not declare packages as gifts/low value.